Sakina Kibanda Maziwa. Arusha Tanzania
Our goals will always base on smart criteria
1.To train our staff to consistently deliver exceptional customer service with integrity and honesty,
measuring success through demonstrated respect and courage, continuously improving skills
through learning initiatives, upholding discipline in all interactions, and fostering patience in guiding
staff development.
2.To establish and adhere to strict quality control standards, evaluate our success by demonstrating
respect for these standards and courage in addressing deviations, commit to continuous learning
and improvement to consistently exceed these standards, exercise discipline in upholding control
measures, and practice patience in refining our quality control processes.
3.By the end of the each fiscal year, we will invest in state-of-the-art technology to enhance service
delivery integrity and honesty, as measured by improved diagnostic and repair capabilities, while
committing to continuous learning and disciplined integration into existing workflows, all while
exercising patience during the implementation phase.
4.By implementing a continuous learning approach to enhance personalized customer experiences
and fostering discipline in nurturing relationships, we will monitor customer satisfaction through
feedback systems and cultivate patience to build lasting trust and rapport with customers by the end
of the year.
VISION
Our mission is to become the premier provider of exceptional automotive repair and service
solutions, distinguished by our commitment to quality workmanship, outstanding customer care,
and innovative, sustainable practices, while fostering trust and transparency through education and
honest communication, ensuring a stress-free experience in a welcoming environment delivered by
skilled technicians who prioritize our customers' needs, safety, and peace of mind, all while
continuously evolving to exceed expectations and maintain our reputation as a leader in the
industry.
MISSION
Our mission is to create a family-like bond with our customers by delivering exceptional, reliable,
and affordable auto repair services with integrity and professionalism, ensuring their safety on the
road through quality workmanship and expert advice that exceeds their expectations at every turn.
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